Why am I having difficulty with the online form for certification maintenance, symposium registration, or exam application?

The ACBSP has employed the use of Constant Contact Event Management tools to allow for online registration and payment to occur for registration for 2017 certification maintenance, 2017 symposium registration, and exam application. Unfortunately, it seems that a few certificants have had a bit of difficulty. Constant Contact provided the following information to help prevent these problems.  If people are reporting that the form is being wiped of all data when they are attempting to pay for your event this indicates that they do not have cookies enabled on their web browser. Cookies are used to pass data from one site to another, In the instance of your event they are used to pass on payment information to your payment processor so that thy can bill your registrants appropriately. If they have cookies disabled there is no way for us to pass this information on to your payment processor and then our system will reload the registration form. Your registrants can turn on cookie comparability by following the steps listed below for each major browser.Internet Explorer

  1. Click on the gear icon at the top of the browser window.
  2. Select Internet Options.
  3. Click the Privacy tab and then the Advanced button on that tab.
  4. Ensure that "Override automatic cookie handling" is checked.
  5. Set the First and Third party cookies to "Accept".
  6. Check "Always allow session cookies".
  7. Click OK.
  8. Exit Internet Explorer and restart your browser

Mozilla Firefox

  1. Select Tools then Options from the main menu.
  2. Select Privacy from the top of the window.
  3. In the History section, click the drop-down menu and select "Use custom settings for history."
  4. Check "Accept cookies from sites".
  5. Check "Accept third-party cookies".
  6. Click OK.


  1. Click the Wrench icon on the top right of the browser.
  2. Select "Preferences."
  3. Click on the Privacy tab.
  4. In the Block Cookies section, select Never.

ChromeNote: Steps are the same for both PC and Mac.

  1. Click on the Chrome menu button on the browser bar.
  2. Click "Settings"
  3. Click "Show Advanced Settings" at the bottom of the screen.
  4. In the Privacy section, click the Content Settings... button.
  5. Click the Manage Exceptions... button.
  6. Click the radio button next to "Allow local data to be set (recommended)". This allows 1st party and 3rd party cookies.
  7. If you want to only allow 1st party cookies, check the "Allow local data to be set (recommended)" box.
  8. Click Done.